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Frequently Asked Questions

General questions

While you may feel a small pinch when inserting the set, many people find infusion set insertion more comfortable than giving injections. Once the set is under the skin, it is so comfortable that many people forget they're wearing it.

Battery life depends on Accu-Chek Spirit Combo insulin pump use, including daily insulin requirements, frequency of delivery and backlight usage.

For example

If used in a typical usage pattern of 50 Units / day using U100 insulin and normal operating temperature (23 °C ±2 °C [73 °F ±4 °F]) the battery life is approximately:

  • Alkaline: 70 days for Bluetooth® off; or 30 days for Bluetooth® on
  • Lithium: 200 days for Bluetooth® off; or 80 days for Bluetooth® on

NiMH: 100 days for Bluetooth® off; or 40 days for Bluetooth® on

There are several ways to find other insulin pump users. Ask your healthcare team about pump groups or pumpers you can talk to about their experiences. The Internet is also a valuable resource for contacting pump users.  

We recommend the use of Lithium batteries where possible. The Accu-Chek Performa Combo meter uses 3 AAA (1.5V) alkaline batteries.

There are three things that determine how long it takes:

  1. How well you understand diabetes care
  2. How well you understand insulin pump therapy
  3. How well you operate the pump

Understanding diabetes care involves the basic principles of nutrition, activity and medicine. If you're experienced in diabetes care, you probably already know these principles. If you're new to diabetes, you can attend an education program in your community—ask a healthcare provider for information on local sessions.

Understanding insulin pump therapy involves a training session with a diabetes educator and a personalised therapy plan.

Learning to operate the pump takes training and practice. We offer comprehensive training, insulin pump manuals, as well as other materials written for insulin pump users.

To help protect the Accu-Chek Spirit Combo insulin pump, the Accu-Chek Spirit Combo adapter and battery cover should be replaced every 2 months.

Insulin pumps have been available for decades. Today's insulin pumps, however, are much more advanced than early models. Modern pumps use the latest microprocessor technology to regulate insulin delivery and provide safety checks. For example, the Accu-Chek Spirit Combo insulin pump performs over 9 million safety checks each day.

Absolutely. You can easily pair a new replacement Accu-Chek Performa Combo meter with your pump. Simply call the Accu-Chek Pump Hotline on 1800 633 457

Insulin pump consumables are subsidised by the National Diabetes Services Scheme. Please visit www. ndss.com.au/product-and-supply for more information

The Accu-Chek Combo system consists of the Accu-Chek Spirit Combo insulin pump and the Accu-Chek Performa Combo meter to provide blood glucose monitoring, bolus advice, remote control of the pump and extensive data management capabilities. It's discreet, customisable to your own needs and designed to be easy to use.

The Accu-Chek Spirit Combo insulin pump can withstand brief accidental water contact such as rain, water splashes or accidental immersion (IPX8). Before taking a bath or going into a whirlpool, shower or swimming pool, you should disconnect and remove your pump. Your Accu-Chek Performa Combo meter is not waterproof and must be kept dry at all times.

Optimal control requires a balanced approach. Insulin pumps can certainly help you control your blood glucose level, but eating properly, monitoring your blood glucose and regular activity are equally important. The insulin pump doesn't take care of your diabetes—you do.

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